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Welcome to ValPal Pro

Meet your new AI virtual assistant

Thank you for choosing ValPal Pro! During the hours you choose – during business hours, outside business hours when your doors are closed, or both – ValPal Pro works on behalf of your branch to respond to new leads instantly, pre-qualify them and provisionally book appointments. It also continues to nurture leads who aren't quite ready to take the next step, helping you make the most of every opportunity. It's all there to help you turn more leads into booked valuations, and save you and your team valuable time.

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Everything you need to get the most from ValPal Pro

Get More Valuations, Win More Instructions and Make Every Lead Count. Watch a short video, search for a feature, or find a quick answer.

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    Latest updates

    What's new in ValPal Pro

    How ValPal Pro works

    From new lead to booked valuation

    Here's what happens when a lead comes in, once you're set up.

    1. 1A lead comes inFrom your valuation tool, the property portals, Facebook and more.
    2. 2Your AI virtual assistant responds instantlyIt reaches out straight away, within the hours you choose: in business hours, after hours, or both.
    3. 3It finds out what they needIt pre-qualifies the lead and, if they're interested, provisionally books a valuation within your opening hours.
    4. 4Ready to talk? You get a hot leadAn 'Engaged Lead' email notification informs you the lead has requested a valuation or a call back, and includes a summary of the call with your AI virtual assistant.
    5. 5Not ready yet? It keeps in touchEmail, SMS and WhatsApp follow-up for 12 months keeps your brand front of mind.
    Why your branch will love it

    An extra AI virtual assistant, working for you

    Before your onboarding call

    Let's get you up and running

    The more we know about your branch, the better your AI virtual assistant works for you. Each product has its own fillable form: download the form for each product you're setting up, fill it in and send it to your account manager before your onboarding call. Then we can get your set-up under way, so you're up and running as soon as possible.

    Ready when you are

    The sooner we have your forms, the sooner your AI virtual assistant gets to work

    Once you're live, your leads get an instant response, ongoing follow-up and a better chance of becoming a booked valuation.

    Tip: open each form in Adobe Acrobat Reader or your web browser to type your answers, then save it before you send it. Questions about any of the forms?

    Included in ValPal Pro

    Part of your ValPal Pro package, helping to boost your leads and valuations

    Two more ways to bring in more leads and more valuation opportunities. Just let us know when you'd like to get started.

    Database re-engagement

    Turn your old contacts into new valuations

    Got a database of past landlords and homeowners you've never had time to call, didn't engage with, or didn't win the instruction from? As well as new inbound leads, your AI virtual assistant can work through your whole database in the background, re-engaging your contacts and turning old leads into new business opportunities.

    1. 1
      Sign the Data Processing Agreement

      We'll send you our Data Processing Agreement (DPA) to review and sign. It allows us to process and handle your data in line with the necessary privacy standards. It comes from SignNow, so if you can't see it in your inbox, check your spam or junk folder.

    2. 2
      Prepare your .csv file

      Export your database as a .csv file with these columns:

      • First name
      • Last name
      • Email
      • Phone number
      • Street
      • Town
      • Postcode
    3. 3
      Send it over securely

      Once your DPA is approved, password-protect the file and email it to your account manager. Then send the password in a separate email, for security.

    Please don't send your file until your DPA has been approved.

    Portal integration

    For your leads from Rightmove, Zoopla and OnTheMarket

    Get to your portal seller leads first

    Seller valuation requests from the portals are sent to several agents at once. Larger brands and corporates usually have call centres ready for them, and sellers often book in just two valuations before dismissing everyone else. Our portal integration sends these requests straight into ValPal Pro, where your AI virtual assistant calls the seller within the hours you choose. So you can compete with the corporates, and you'll generally get to the seller first.

    Know which buyers and tenants to call first

    List a property and you can get an influx of enquiries, so it's hard to know who to call first. Our portal integration automatically replies to buyer and tenant enquiries with a short pre-qualification survey, so your team can see who's serious before picking up the phone. Applicants who'd like help with a mortgage, conveyancing, a survey, removals, broadband or utilities can be referred too, earning you extra revenue. Use all of it, or just the parts you need.

    • Seller valuation leads into ValPal Pro

      Seller valuation requests from your portals can go straight into ValPal Pro, where your AI virtual assistant calls and nurtures the sellers within the hours you choose. These requests usually go to several agents at once, so it pays to respond quickly. It can also pick out buyers who have a property to sell from their survey answers and pass them into ValPal Pro too, so they don't get lost in your results emails. Those leads are yours alone. You can have this with or without the survey.

    • Automatic, branded replies to your portal enquiries

      Buyer and tenant enquiries from Rightmove, Zoopla and OnTheMarket get an automatic reply with a short pre-qualification survey. The reply and the survey carry your logo, brand colours and company name, so they look like they come from your agency.

    • Survey results sent to your team

      Completed surveys are sent to your team's inbox, showing each applicant's answers and any services they asked about. The results can all go to one address, or be split between buyers and tenants, by branch or by postcode.

    • Reminders to complete the survey

      Applicants who haven't completed the survey get a reminder 24 hours after their enquiry as standard. You can have up to four reminders, each timed from the original enquiry, or none at all.

    • Referrals that can earn you extra revenue

      If an applicant agrees in their survey to be referred, we pass their details on for mortgages, conveyancing, surveys, removals, broadband and utilities. They can go to your own partners and, if you'd like, to our approved partners: Indigo Mortgages, Rello and Conveyo, and JustMoveIn. You choose which services go to our partners, and Rello and Conveyo aren't available to agents in Scotland. You'll receive 80% of any revenue from referrals to our approved partners, unless agreed otherwise. We can also email an alert to someone in your team, such as your in-house mortgage adviser, when an applicant asks about one of these services.

    See it for yourself

    Try the ValPal Pro demo

    Request a valuation on our demo valuation tool using your own details, and you'll get the same call, email, SMS and WhatsApp follow-up your leads receive.

    • Call
    • Email
    • SMS
    • WhatsApp
    Open the demo valuation tool

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    More from ValPal Pro

    Short animated explainers on the rest of your upgrade.

    Our nurture journeys are for ValPal Pro clients, so each one is sent on request. Your request goes to support@valpal.co.uk, and we'll email the journey to you once we've confirmed it.

    Talk to us

    Want to Get Even More from ValPal Pro?Questions? The ValPal Pro support team is here to help

    Our team is here to help you identify opportunities, improve engagement and make sure ValPal Pro is delivering the best possible results for your agency.

    Give us a call or drop us an email about your dashboard, your leads, your nurture journeys or your AI virtual assistant's calling hours. We're always happy to help.

    Call us0208 663 4930
    Email ussupport@valpal.co.uk